At Max Advanced Brakes, we are committed to making your experience smooth and hassle-free. If you need to return or exchange an item, you may request a return within 90 days of purchase.
Return Eligibility
You may be eligible for a return if any of the following apply:
- The part was damaged during shipping.
- The incorrect part was received.
- The part does not fit your vehicle due to an incorrect product description.
- The part is defective upon arrival.
- The part failed during intended use.
- You no longer need the part.
- You ordered the wrong part by mistake.
To be eligible for a return, the item must be:
- Returned within 90 days of purchase.
- In its original condition whenever possible.
- Returned with all original components, hardware, accessories, and packaging.
- Accompanied by proof of purchase or order information.
Return shipping costs are covered by Max Advanced Brakes for all eligible returns.
How to Start a Return
To initiate a return, please contact our Customer Support team:
Phone: +1 888-828-8031
Email: info@maxbrakes.com
Live Chat: Available on our website during business hours
Once your return request is approved, we will provide:
- A Return Merchandise Authorization (RMA), if required.
- A prepaid return shipping label.
- Instructions on how and where to send your package.
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or if you received the wrong product, contact us as soon as possible so we can evaluate the issue and provide a replacement, refund, or other appropriate resolution.
To help expedite the process, we may request photos of:
- The product received.
- Any damage to the product or packaging.
- Product labels or part numbers.
Exchanges
If you need a different part, please contact our Customer Service team. Depending on product availability and the reason for the return, we may either:
- Ship a replacement part directly, or
- Process the return and issue a refund so a new order can be placed.
Our team will recommend the fastest and most efficient option based on your situation.
Order Cancellations
Orders may be canceled for a full refund before they have shipped. If an order has already shipped, it will be subject to the standard return process outlined in this policy.
Non-Returnable Items
The following items may not be eligible for return:
- Products that have been intentionally damaged, modified, or misused.
- Items missing major components or hardware that were originally included.
- Products returned beyond the 90-day return period.
If you are unsure whether your item qualifies for a return, please contact our Customer Support team before sending it back.
Refunds
Once your return has been received and inspected, if approved:
- Refunds will be issued to the original payment method.
- Refunds are typically processed within 3 business days after the returned item has been received and inspected.
- Financial institutions may require additional time to post the refund to your account.
For customer-initiated returns, the following charges are non-refundable:
- Installation or labor costs.
- Expedited shipping charges.
If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at info@maxbrakes.com.
Peak Season and Processing Delays
While we strive to process all returns and exchanges promptly, replacement shipments and refunds may occasionally experience delays during peak sales periods, holidays, severe weather events, carrier disruptions, or other unforeseen circumstances.
Contact Us
Our Customer Support team is available Monday through Friday, 9:00 AM to 5:30 PM Eastern Time.
Phone: +1 888-828-8031
Email: info@maxbrakes.com
Live Chat: Available on our website during business hours
We appreciate your business and are committed to resolving any return or exchange request quickly and fairly.
